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Contact Us

If you have any specific questions about TSW, you can email us at the address below.

Please note, we are a national quality improvement service and we do not provide direct clinical care to patients. As such, we are unable to offer medical, psychological or social services advice for individuals at risk of or with a diagnosis of PTSD or CPTSD. We are also unable to record and process complaints about local services. This is best done by first contacting your local GP or Community Mental Health Team service, or by visiting the complaints webpage of your Local Health Board.

We will aim to get back to you within 5-7 working days.



Sometimes we all need help in a crisis. TSW is not an emergency mental health service but you can access the following services.

In an emergency, please call 999. You can also access crisis support through your General Practitioner (GP).


(Community Advice and Listening Line) is a mental health helpline

Freephone 0800 132737 or text HELP to 81066 (24/7)



A Samaritan volunteer can listen and offer free confidential advice and emotional support. 

Freephone 116 123 (24/7)

Cymraeg 0808 1040123 (7pm-11pm)